Terms of sale


These Conditions are important to both you and BonAppEat since they have been designed to create a legally binding agreement between us, protecting your rights as a customer and ours as a company. We kindly ask you to read these Conditions and our Privacy Policy carefully before confirming your payment to place the order.

Currently, the contracting of products and services through the Websites can only be done in Spanish.
BonAppEat will not keep a copy of these conditions linked to each purchase, so we recommend that you keep a copy of them with each purchase.

The fact of placing an order on the Websites is equivalent to the full and entire acceptance of the prices, the description of the products for sale and the general conditions of sale, which will be the only ones applicable to the contract thus concluded.

You agree to use the website to make legally valid inquiries or orders. You are also obliged to provide us in a certain and correct way your email address, postal address and / or other contact information, stating that you know that we can use this information to contact you if necessary in accordance with our Policy. Of privacy.

If you do not provide us with all the information we need correctly, we will not be able to process your order correctly. You will be able to identify errors in the data provided in the confirmation emails that we send you and, where appropriate, correct them through the Service of

Customer Service, through our mail info@bonappEat.com

By placing an order through the Websites, you guarantee that you are fully authorized to use the corresponding credit or debit card, if you choose that method of payment. Only people with the necessary legal capacity to sign contracts related to the class of goods and services proposed can place orders on the Websites.
Para realizar un pedido, deberá seguir el proceso de compra online hasta el pago. Una vez completado el anterior proceso, recibirá un correo electrónico acusando recibo de su pedido (la «Confirmación de Pedido»).


The articles offered through this website are only available in mainland Spain, the Balearic Islands, the Canary Islands and mainland Portugal.

BonAppEat will do everything possible to please all its customers, but all orders are subject to the availability of the corresponding products: if supply difficulties occur, or if there are no items in stock, we reserve the right to facilitate information about substitute products of equal or higher quality and value that you can order. If you do not wish to order these substitute products, we will refund any amount that you may have paid.


BonAppEat undertakes to deliver the products in perfect condition to the delivery address that you indicate in the order form. You can request the delivery of the items, to another address and to a different natural person than the one signing the order, as long as the delivery address is located in one of the locations specified in the Availability section above.

Orders will not be delivered to PO boxes.

In order to optimize delivery, we appreciate that you indicate an address where the order can be delivered within normal business hours.

We ship through courier companies. You can consult the sections on delivery times and shipping costs for more information.

In each shipment confirmation we will provide you with all the information about your shipment (courier company and tracking number) so that you can consult and know at all times the place where your shipment is.

In the absence of the recipient at the time of delivery, the carrier will leave a notice indicating how to proceed to arrange a new delivery. If it is not possible to leave the notice, the carrier will try to contact you by telephone. If it is not possible to establish contact by this last means either, we will send you an email to the address that you have provided in the purchase process indicating the carrier’s telephone number so that you can arrange the delivery.

BonAppEat reserves the right to vary the type of shipment and the company by which it is made provided that said change does not entail a manifest damage to the customer.

The postage derived from the shipments of the purchased items will be reflected at the final time of purchase and will depend on the destination. See the shipping costs section for more information. These conditions may be modified.
For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the product / s have been “delivered” at the time of signing the receipt of the same at the agreed delivery address.
Imposibilidad de entrega:

Although we will do our best to always process all orders, there may be exceptional circumstances that prevent us from processing an order after having sent the Order Confirmation. In this case, we will proceed to the full refund of the amount paid by you.

Product remove:

We reserve the right to remove any Product from our website at any time and / or to remove or modify any material or content on it.

We will not be responsible to you or to any third party for the fact of removing any product from the Websites.


The prices of the products will be those published on the web at all times. These prices include the VAT in force. The price must be paid in full when making the purchase.

BonAppEat reserves the right to modify the sale prices that appear on the Websites at any time, but the items will be invoiced based on the rates in force at the time the order is registered subject to availability on that date.

Orders that must be delivered in the Canary Islands are subject to: (i) a different indirect tax (IGIC), (ii) customs procedures and (iii) higher transportation costs. Therefore, the final price of the products may vary with respect to those published on the Websites (valid for the rest of the national territory). For orders that must be delivered in the Canary Islands, the Websites incorporate a service that will modify the final price of the product according to the previous criteria (i) to (iii), allowing the consumer to know the final price of the purchase before placing the order .


Payment orders can be made using the following methods:

• Visa or Mastercard or American Express card
• Transfer or deposit into bank account

BonAppEat reserves the right to change the payment methods, being able to create new ones or eliminate any of the existing ones, without the user / client of the Webs being able to make claims for this reason. However, if the change in the payment method affects an order that has already been placed, we will contact the customer to inform him of said change, offering him the option to cancel the order if he deems it appropriate.

The charge to your card is made in real time through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated is correct.

In order to give maximum security to the payment process, the Websites use secure payment systems from first-rate financial institutions. You can find additional information on the security of your data in the Privacy Policy section.

Credit cards will be subject to checks and authorizations by their issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any Contract with you.

BonAppEat reserves the right to verify the personal data provided by the client and take the measures it deems appropriate (including the cancellation of the order) to ensure compliance with these conditions.

Liability and disclaimer

The responsibility of BonAppEat in relation to any product acquired on the Websites will be strictly limited, in any case, to the purchase price of said product and will not be compromised by simple errors or omissions that may have occurred, when all the necessary necessary precautions in the presentation of the products.

BonAppEat cannot be held liable by a client or a third party for indirect damages, operating losses or loss of profits occurred by whatever means, even if said damage, loss or damage had been foreseeable by BonAppEat or if its eventuality had been brought to its knowledge. .

Subject to the provisions of the preceding paragraphs, the liability of BonAppEat under these general conditions may not exceed an amount equal to the amounts paid after the transaction that is at the origin of said liability, whatever the cause. or the form of the action in question.

BonAppEat cannot be held responsible for the breach of the signed contract in cases of force majeure, interruption of activity or total or partial strike – especially, of postal services and means of transport or communications -, floods or fire.

The provisions of this clause will not affect your rights recognized by law as a consumer, nor your right to withdraw from the contract.

In the event of a dispute, the client may first contact BonAppEat to reach an amicable resolution.

Written communications and notifications

Applicable regulations require that part of the information or communications we send you be in writing. By using the Websites, you agree that most communications with us are made electronically.

For contractual purposes, you agree to use email as a means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically meet the legal requirements of being in writing. This condition will not affect your rights recognized by law.

The notifications that you send us should preferably be sent through our contact form. In accordance with the foregoing and unless otherwise stipulated, we may send you communications either by e-mail or to the postal address provided by you when placing an order.

It will be understood that the notifications have been received and have been correctly made at the same time they are published on our website, 24 hours after an email has been sent, or three days after the date of posting of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was correctly stamped and that it was duly delivered in the post office or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.

Comments and suggestions

We will be happy to receive your comments and suggestions and for this purpose we invite you to use our email info@BonAppEat.com

Delivery times

The delivery time of each product can depend on multiple factors such as origin, available stocks, the calendar of holidays, etc. The applicable delivery period is included at all times in the file for each product.

Bonappeat is committed to the environment and to reduce the environmental impact with our shipments.

If ECO Delivery is indicated, orders will be delivered on 2 weekly deliveries.

In cases where an express delivery time is indicated, this period will be understood as a working day (Monday to Friday, not holidays) and the following conditions will apply:

• Orders placed before 5pm on working days will be delivered within the next working day.
• Orders placed on non-working days or after 5:00 p.m. on working days will be processed the next working day, calculating the delivery time from the latter date.

Delivery times may be altered in cases of force majeure.

If for any reason we are unable to meet the estimated delivery date, we will inform you of this circumstance and we will give you the option to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. Note in any case that we do not deliver on Saturdays or Sundays.

You can obtain additional information about the delivery in the section Conditions of Sale.

Shipping costs

The shipping costs will be those published on the Websites at all times. These expenses will be added to the price of the products and will be clearly displayed before the order is placed. Likewise, we put at your disposal in this page updated information on the applicable shipping costs at all times.

Nullity and ineffectiveness of the clauses

If any clause included in these conditions is declared totally or partially null or ineffective, such nullity will affect only said provision or the part of it that is null or ineffective, the conditions remaining in all other respects.


These general conditions are governed by Irish law.
These General Conditions are governed by Irish law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user’s domicile.


Updated 25/08/2020

Copyright © BonAppEat Ltd. All rights reserved.